Privacy Policies

1. Introduction:

1.Interpretation

2.Definitions

2. Personal Information

Sharing of Personal Information

3. User Rights

Right to Access

Right to Rectification

Right to Erasure ("Right to be Forgotten")

Right to Restriction of Processing

Right to Data Portability

Right to Object

Right to Withdraw Consent

Right to Lodge a Complaint

Exercising Your Rights

3. Data Retention

Data Processing and Transfer

Disclosure of Your Personal Data

Data Retention and Account Deletion

Data Backup and Recovery

4. Information Security and Data Transfer

Data Processing, Transfer, and Storage

Disclosure of Your Personal Data

Data Retention and Account Deletion

Your Rights Regarding Data Deletion and Access

Final Remarks on Data Security and Retention

5. Third-Party Services

Data Processing, Transfer, and Retention

Disclosure of Your Personal Data

Event Management, Invitations, and Marketplace Transactions

Data Retention and Account Deletion

Data Security and Compliance with Legal Obligations

6. Changes to the Privacy Policy.

7. Contact Information

8. Effective Date

  1. Introduction:

At Jagbandhu, we strive to enrich lives by empowering journeys of personal discovery. Our service allows you to create a family tree, connect with close ones, and form circles with known individuals for personalized invite lists. To provide and improve our websites, mobile applications, and services (collectively referred to as the “Services”), we collect, process, and store personal information (“Personal Information”) that can directly or indirectly identify you, such as your name, email, or address. This Privacy Policy explains our practices for collecting, processing, storing, and managing your Personal Information, along with the controls we offer to manage your data within our Services.

1.Interpretation

The capitalized terms in this Privacy Policy have the meanings defined under the following conditions, and these definitions apply regardless of whether they appear in singular or plural forms.

2.Definitions

For this Privacy Policy:

Note: Information about deceased persons is not considered Personal Information under this Privacy Policy.

 

  1. Personal Information

We collect the information necessary to provide you with our Service. The amount of personal information you choose to provide to Jagbandhu is entirely up to you. Below is a detailed description of the types of personal information we collect:

  1. Name, Contact Information, Photos, and Payment Details:
    When you sign up for the Service, we request basic information such as your name, gender, phone number, marital status (optional), email address (optional), photo (optional), birth year, and country. Birth year is collected to ensure compliance with our Terms and Conditions regarding underage and minor users. If you make a purchase (e.g., a subscription or a product), we will collect your postal address, phone number, and payment details to process payments and deliver your purchase. Providing a photo or marital status is optional and is used to personalize your experience and help others identify you within the platform.
  2. Family and Other Personal Information:
    As you build your family tree or conduct family research using our Services, you may enter personal information about yourself and others, including names, relationships, birth and death dates, and contact information such as email addresses and phone numbers. Additionally, you can provide optional personal details about family members.
    If you invite a family member or another person to join your family tree, we will ask for their name, phone number, and email address. Before inviting someone, you must obtain their consent to share their details with Jagbandhu.
    When building a family tree, you have control over which relatives to add (whether deceased or living) and what information to include about them. Adding living relatives requires their consent, and for minors, you must obtain the consent of their parent or legal guardian.
    Similarly, when forming Circles, you decide which relatives or friends to add (living or deceased) and what information to share. Consent is required for adding living individuals, and if they are minors, parental or guardian consent must be obtained.
  3. Event Creation and Invitations:
    Jagbandhu allows you to create events, invite other users, and manage guest lists. When creating an event, you may provide information such as the event name, date, time, location, and any additional details you choose to include. You may invite users from your contacts, family tree, or other users by entering their name, phone number, or email address. You are responsible for obtaining consent from invitees before sharing their personal information with Jagbandhu. Once invited, guests can respond to your invitation through the RSVP feature, providing information such as their name, contact details, and response (e.g., attending, not attending). This information will be used solely for managing the event and tracking guest responses.
  4. Comments and Opinions:
    If you post messages, comments, or other content on our blogs, Facebook accounts, or message boards, this information will be collected and stored.

  1. Usage Information:
    As you interact with the Service, we may collect data based on your interaction with our website or mobile app. This includes information from the devices or computers you use, such as web log data, “click stream” information (e.g., the type of device or browser you use, the address of the website you linked from), page views, and IP addresses. This information helps us enhance your experience and understand how our Services are being used.
  2. Communications:
    We collect information from your communications with other users via Jagbandhu’s features (e.g., Jagbandhu Inbox) and your interactions with our customer support team (e.g., support tickets or inquiries).
  3. Survey Responses:
    If you voluntarily participate in any surveys or questionnaires, we will collect the information you provide.
  4. Third-Party Authentication Services:
    You may choose to link a third-party account (such as Facebook or Google) to your Jagbandhu account for authentication purposes. This allows you to sign in without entering details like your email manually. We will collect the information you authorize the third-party service to share with us, such as your email address.

How We Use Your Personal Information

  1. To Provide the Service to You:
    We primarily use your personal information to deliver the features and functionality of the Service. This includes displaying your family tree, validating your information in other users' searches, and providing customer support. We also use this information to suggest family matches and other users that may be related to you.
  2. To Communicate with You:
    We may communicate with you to inform you about updates, changes, or additions to the Service. Additionally, we may seek feedback from you to improve our Services. Most communications will be via email, though we may also use phone or other methods. If you prefer not to receive such emails, you can opt out at any time by following the unsubscribe link or by adjusting your email preferences.
  3. To Market Our Services:
    By signing up for Jagbandhu, you agree to receive promotional offers for Jagbandhu products or services via email, telephone, or direct mail. However, we will never send promotional offers via SMS. If you wish to opt out of marketing emails, you can do so through the unsubscribe link in the email or by adjusting your email preferences.
  4. For Internal Business Purposes:
    We may use your personal information to analyze and improve our Service. This includes conducting internal data analysis, identifying usage trends, diagnosing problems, and understanding how our promotional campaigns are performing. We may also collect data about how visitors use the website and app to optimize user experience.

Sharing of Personal Information

We may share your personal information under the following circumstances:

3. User Rights

At Jagbandhu, we respect your privacy and are committed to providing you with full control over your personal data. In compliance with applicable data protection laws, you have several rights regarding the personal information we collect and process. Below are your rights and how you can exercise them:

Right to Access

You have the right to request access to the personal data we hold about you. This includes information such as the types of personal data we collect, how we use it, and who we share it with. Upon request, we will provide you with a copy of your personal information in an easily accessible format.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. This ensures that the information we hold about you is accurate and relevant.

Right to Erasure ("Right to be Forgotten")

You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or if you withdraw your consent and there is no other legal basis for processing. However, please note that we may need to retain certain data to comply with legal obligations or in case of government requests, and we will archive your data for these purposes.

Right to Restriction of Processing

In certain situations, you have the right to request that we temporarily restrict the processing of your personal data. For example, if you contest the accuracy of the data or if the processing is unlawful but you don’t want your data erased, you may request a restriction.

Right to Data Portability

You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. You may also request that we transfer your data directly to another service provider where technically feasible.

Right to Object

You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or direct marketing. If you object, we will stop processing your data unless there is a compelling legal reason to continue.

Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing that occurred before you withdrew consent.

Right to Lodge a Complaint

If you believe that we have violated your privacy rights or data protection laws, you have the right to lodge a complaint with your local data protection authority.

Exercising Your Rights

We are committed to helping you exercise your rights efficiently and promptly. Most requests will be processed within 30 days, but depending on the complexity and number of requests, we may need to extend this period, in which case we will notify you accordingly.

For any questions about your rights or how we process your data, please feel free to contact us at admin@jagbandhu.com.

By providing these rights, we aim to empower you to take full control of your personal data and ensure your privacy is protected.

  1. Data Retention

Data Processing and Transfer

Your personal information, including Personal Data, is processed at the Company’s operating offices and at any other location where the parties involved in data processing are located. This means your information may be transferred to and maintained on computers outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from your local laws.

By submitting your personal information, you consent to the transfer, storage, and processing of your data as outlined in this Privacy Policy.

We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or country unless adequate controls are in place, to ensure the security and protection of your data.

Disclosure of Your Personal Data

  1. Business Transactions:
    In the event that the Company undergoes a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that transaction. If such a transfer occurs, we will provide notice before your Personal Data is subject to a different Privacy Policy.
  2. Law Enforcement and Government Requests:
    Under certain circumstances, Jagbandhu may be required to disclose your Personal Data to comply with legal obligations or valid requests from public authorities, such as a court or government agency.
  3. Other Legal Requirements:
    Jagbandhu may disclose your Personal Data if it is necessary for:

Data Retention and Account Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. For example:

Data Retention for Marketplace and Event Information:
If you engage in activities such as creating events, using the RSVP feature, or interacting with the marketplace, we may retain your data as needed to fulfill these services. For instance, event-related data (e.g., event name, location, guest list) will be stored until the event is completed. Marketplace purchases, payment details, and related transactions may also be stored for financial record-keeping and service fulfillment.

Account Deletion Process:
Upon your request to delete your account, Jagbandhu will deactivate your account and archive your data. While your account will no longer be accessible or visible to you or others, copies of your data may be stored for:

If you wish to retrieve your archived data after account deletion, you may request it from Jagbandhu. Alternatively, you may request full deletion of your archived data, which will result in its permanent removal, except where legally mandated retention applies.

Note that even after deletion, certain data, such as portions of your family tree, may remain visible to other users if it has been copied or shared. Similarly, event invitations and RSVPs may continue to exist in other users’ data or archives. Data that has been shared with others will persist as long as the other users retain it in their own records or backups.

Data Backup and Recovery

Although we aim to delete your data promptly upon your request, backup copies may persist for a limited time. These backups are maintained for security and disaster recovery purposes and will not be accessible to you or other users during this period. Once the retention period for backups expires, the data will be permanently deleted.

  1. Information Security and Data Transfer

Data Processing, Transfer, and Storage

At Jagbandhu, we take the protection of your personal information very seriously. Your personal information, including Personal Data, is processed at the Company’s operational offices and by third-party partners involved in the delivery of our Services. These locations may be outside your home state, province, country, or other governmental jurisdiction, and their data protection laws may differ from the laws in your jurisdiction.

By using Jagbandhu’s services, including the website and mobile application, and by submitting your personal information, you consent to the transfer, storage, and processing of your data in any country where Jagbandhu or its service providers operate. We ensure that your data is processed in a secure manner, with stringent measures to protect it, regardless of where it is transferred.

Jagbandhu employs robust security protocols and maintains high standards to prevent unauthorized access to your personal information. Before transferring your data to any external organization or country, we ensure that appropriate safeguards are in place, such as contractual obligations that require compliance with applicable data protection laws.

Disclosure of Your Personal Data

Jagbandhu may share your personal information under the following circumstances:

  1. Business Transactions
    If Jagbandhu is involved in a merger, acquisition, restructuring, or asset sale, your Personal Data may be part of the transferred assets. Should such a transfer occur, we will notify you beforehand and ensure that your Personal Data continues to be treated according to this Privacy Policy. Any entity acquiring us or our assets will have access to your data, but only in compliance with this Privacy Policy and applicable law.
  2. Law Enforcement and Government Requests
    Jagbandhu may be required to disclose your Personal Data in response to valid requests from public authorities, including law enforcement agencies, courts, or government bodies. Such disclosures will only be made if legally required, and we will take reasonable steps to limit the scope of the disclosure to what is strictly necessary.
  3. Legal Compliance and Other Requirements
    Jagbandhu may disclose your Personal Data in good faith under the following conditions:

In such cases, the disclosure of personal data will be strictly limited to what is necessary for compliance with legal obligations or to protect the legitimate interests of Jagbandhu or its users.

Data Retention and Account Deletion

At Jagbandhu, we retain your personal data only as long as it is necessary to fulfill the specific purpose(s) for which it was collected. This could include:

Even after your account is deleted or deactivated, Jagbandhu may retain certain information for legal, security, and operational reasons. Here are the key retention scenarios:

  1. Event Creation and Management Data
    If you create an event using the Jagbandhu platform, your event-related data (such as event name, date, location, guest list, RSVPs, and uploaded photos) will be retained until the event concludes or as needed to meet service obligations. If your account is deleted before the event is completed, we may archive event data for a limited period to ensure continuity for the remaining participants. Event photos and RSVPs may also persist in the profiles of invited users.
  2. Marketplace Data
    If you engage in marketplace activities (such as purchasing invitations or other products), we may retain transaction records, payment details, and delivery information for financial auditing, fraud prevention, or customer service purposes. This data will be stored as required by legal obligations or for fulfilling pending transactions.
  3. Account Deletion Process
    If you request to delete your Jagbandhu account, we will first deactivate your account and archive your personal data. Deactivation ensures that your data is no longer accessible or visible on the platform, but it allows us to store it for a limited period in case:
  1. If you do not request restoration, we will proceed with permanent deletion of your archived data, except where retention is legally mandated.
  2. Handling of Shared or Public Data
    If you have shared portions of your personal data with others (e.g., family trees, event invitations, or photos), those users may still have access to the information. For example, parts of your family tree or shared event details may persist in other users' data or archives, even after you delete your account.
    Additionally, copies of your data may remain in backup systems for a limited period for internal security and disaster recovery purposes. These backups are maintained under strict access controls and will be automatically deleted once the retention period expires.

Your Rights Regarding Data Deletion and Access

  1. Request to Retrieve Data
    After you have requested to delete your account, you may contact Jagbandhu if you wish to retrieve any archived data. We will provide you with a copy of your data upon request, as long as it is still within the retention period and has not been permanently deleted.
  2. Request Permanent Deletion
    You may also request a permanent deletion of your data at any time, subject to legal obligations that may require us to retain certain records. Once permanently deleted, your data will be irretrievable and will no longer be accessible by you or any other users.
  3. Compliance with Government Requests
    Even after your data is archived or deleted, Jagbandhu may retain certain information if required by law, such as in cases of government requests or legal investigations. If such a case arises, we will store the necessary data securely and will notify you if possible, depending on the nature of the legal request.

Final Remarks on Data Security and Retention

At Jagbandhu, our goal is to provide you with secure and efficient services, ensuring that your personal data is handled with the utmost care. We implement industry-standard security measures to protect your data from unauthorized access, alteration, or loss. Our commitment to privacy extends to your account deletion requests, where we ensure that your data is archived, accessible only by you (upon request), and fully deleted once legally permissible.

If you have any concerns regarding data retention or deletion, please reach out to us at admin@jagbandhu.com for clarification or assistance.

  1. Third-Party Services

Data Processing, Transfer, and Retention

At Jagbandhu, the security and privacy of your personal information are top priorities. Your information, including Personal Data, is processed at our operating offices and at any third-party locations where service providers work with us to facilitate our platform’s functionality. This means that your data may be transferred and stored on servers located outside your home state, province, or country, and may be subject to data protection laws that differ from those in your jurisdiction.

By using the Jagbandhu platform and submitting your personal information, you consent to the transfer, storage, and processing of your data in locations where we or our partners operate. We take all necessary steps to ensure that your data is handled securely and in compliance with this Privacy Policy, no matter where it is processed or stored.

Jagbandhu has stringent security measures in place to prevent unauthorized access, misuse, or disclosure of your data. Before any data transfer to external organizations or countries, we ensure there are adequate safeguards and legal agreements to protect your information.

Disclosure of Your Personal Data

Your personal information may be disclosed in certain scenarios to protect our operations or comply with legal obligations. The following circumstances apply:

  1. Business Transactions
    In the event of a merger, acquisition, or asset sale involving Jagbandhu, your personal data may be included as part of the transferred business assets. Should such a transfer occur, we will notify you prior to the transfer, and your data will continue to be governed by the Privacy Policy in place at the time. The acquiring entity will be bound by this policy to ensure continued protection of your personal information.
  2. Law Enforcement and Legal Requests
    Under specific circumstances, Jagbandhu may be legally obligated to disclose your personal information to governmental authorities or law enforcement agencies. This may include compliance with a court order, subpoena, or other legal processes. In such cases, we will ensure that the disclosure is limited to the information required by law.
  3. Other Legal Obligations
    Jagbandhu may also disclose your personal data if we believe in good faith that such action is necessary to:

Event Management, Invitations, and Marketplace Transactions

Jagbandhu allows users to create and manage events directly through the platform, including the ability to send invitations, manage guest lists, and receive RSVP responses. When you create an event, you may need to share certain personal information (e.g., name, email, or phone number) of the invitees to send invitations and receive RSVPs. This data will only be used for the purposes of organizing and managing your event.

  1. Event Creation and Invitations
    When you create an event, you can invite others by sharing their contact information (such as their phone number or email address) via the platform. This personal information will be used strictly to facilitate event participation, including sending invites, receiving RSVPs, and managing event-related communications. By inviting others, you agree that you have obtained their consent to share their contact information with Jagbandhu.
  2. RSVP and Event Responses
    Invitees can respond to your invitations using the RSVP feature within the Jagbandhu app. Their responses, along with any additional personal information they provide (e.g., dietary preferences, contact details), will be stored securely and will only be used for event-related purposes.
  3. Event Data and Photos
    After the event concludes, photos uploaded to the event gallery will remain on the platform unless you or other event participants request their deletion. Even after an account is deleted, event data (such as guest lists and event photos) may remain accessible to other event participants.
  4. Marketplace Transactions
    The Jagbandhu marketplace allows you to purchase event-related products such as invitations, decorations, or other services. If you make a purchase through the platform, we may retain information such as your payment details, shipping address, and transaction history to facilitate order processing and delivery. We may retain this data for auditing and fraud prevention purposes in compliance with legal requirements.

Data Retention and Account Deletion

Jagbandhu retains your personal information only for as long as necessary to fulfill the purpose(s) for which it was collected. This includes ensuring the smooth operation of the services, such as managing family trees, event creation, invitations, and marketplace transactions. Here’s how we manage data retention and deletion:

  1. Account Deletion Process
    When you request to delete your Jagbandhu account, we will first deactivate the account and archive your personal data. Deactivating your account ensures that your data is no longer accessible or visible on the platform, but we retain it for a limited time in case:
  1. After deactivation, you may contact us to either restore your account or proceed with permanent deletion. Once permanently deleted, your data will be irretrievable, except where legally required to retain certain information.
  2. Event Data After Account Deletion
    Even after your account is deleted, event-related data (such as event photos, guest lists, and RSVPs) may still be accessible to other event participants who were involved in the event. However, any personal data linked to your profile will be anonymized in the context of these shared events, meaning your data will no longer be associated with your identity.
  3. Archival and Legal Compliance
    In some cases, even after you request the deletion of your account, Jagbandhu may need to retain specific data for legal or regulatory reasons, such as complying with government orders or audits. For example, if a governmental authority requests your data for an investigation, we will retain the required data for the necessary period and notify you if permitted by law.
  4. Restoring Your Data
    If you wish to retrieve your archived data after account deletion, you can request access to it before the data is permanently deleted. This option allows you to reactivate your account and regain access to your family tree, event history, and marketplace transactions if needed.
  5. Requesting Permanent Deletion
    Should you decide to permanently delete your data, Jagbandhu will honor your request, except in cases where retention is mandated by law. After permanent deletion, your data will no longer be recoverable, and all references to your account will be erased from our active systems and archives.
  6. Handling of Shared Data
    Any data you have shared with other users (e.g., family tree details or event participation) may still be visible to others after your account is deleted. For example, sections of your family tree may remain visible to relatives who have also created profiles. In such cases, your personal data will either be anonymized or remain accessible in accordance with the permissions you previously granted.

Data Security and Compliance with Legal Obligations

We implement industry-standard security measures, including encryption and access control protocols, to ensure that your personal information remains protected from unauthorized access, alteration, or misuse. Jagbandhu also complies with applicable data protection laws and cooperates with legal requests for data where required.

If you have any questions or concerns regarding how your data is processed, retained, or deleted, please contact our support team at admin@jagbandhu.com.

  1. Changes to the Privacy Policy.

We may update this Privacy Policy at any time. For significant changes, we will give you advance notice through a prominent announcement, either via the Services, on our website, or by sending you an email. This ensures you have the opportunity to review the updates and decide whether you want to continue using our Services.

For minor updates that do not materially impact your rights, we will notify you of the changes by posting a notice on our Services, website, or by email, as of the effective date.

If you do not agree with any of the changes, you can choose to delete your account by contacting us at admin@jagbandhu.com.

  1. Contact Information

If you have any questions about this Privacy Policy, the practices of this Website and App, or your dealings with this Website and App, you can contact us at admin@jagbandhu.com.

You can also contact us if you wish to request access to or receive information about the personal information that we maintain about you, and have such information deleted. If you have a legitimate reason, you can oppose the processing that was carried out with your personal information. Note that the right to access certain personal information may be limited in some circumstances.

  1. Effective Date

This policy is effective from October 7th 2024